1. Who we are
TAEO | EdTech is the educational technology startup of the TAEO Psychoeducational Organization. The service is provided by TAEO Inc., a corporation incorporated in the State of Delaware, United States, with its registered office at 16192 Coastal Highway, Lewes, DE 19958 («TAEO», «we», «us» or «our»). TAEO Inc. develops and operates the web application available at https://app.taeo.tech (the «app») and the website https://taeo.tech (together, the «Service»).
You can contact us at [email protected] with any question about the Service or these terms.
2. Acceptance of the terms
By creating an account, purchasing a subscription or using the Service, you accept these Terms and conditions, the Privacy policy and the Cancellation and refund policy, which form part of this agreement. If you do not agree with them, you must not use the Service.
If you use the Service on behalf of an institution (for example, a school or an educational center), you represent that you have authority to accept these terms on its behalf.
3. Who may use the Service
The Service is intended for adults: parents, legal guardians and other adults who support a child’s learning with the authorization of the child’s parent or guardian. To create an account you must be at least 18 years old, or the age of majority in your country if higher.
Children do not create accounts or use the app on their own. Each child’s information is entered by a responsible adult, who represents that they are the child’s parent or legal guardian, or that they have the express authorization of the parent or guardian to do so.
4. Educational nature of the Service: not a health service
TAEO is a psychoeducational tool. It helps families understand where their child is in their learning, suggests activities for everyday life and offers guidance and training to the adults who support the child.
- TAEO does not diagnose, treat or prevent any health condition, and does not replace assessment or care by physicians, psychologists, therapists or other health professionals.
- The results shown in the app, such as the development map and the activity path, are educational guidance based on the information you provide. They are not diagnoses or clinical reports and must not be used as such.
- The TAEO professionals who take part in live sessions and in the chat form a multidisciplinary team, which may include psychoeducation specialists, psychologists, speech therapists and occupational therapists. Within the Service, their guidance is psychoeducational and general in nature and focuses on helping you support your child’s learning in daily life: they do not provide diagnoses, clinical assessments or treatment, and it does not create a health professional relationship between them and you or your child.
- The Service is not designed for emergencies. If your child or anyone else is in danger, contact your local emergency services immediately.
- Activities must always be carried out under adult supervision, using good judgment about the safety of the environment and materials.
If you have concerns about your child’s health or development, consult a qualified health professional.
5. Your account
You need an account to use the app. You agree to provide true and up-to-date information, keep your password confidential and not share your account with others. You are responsible for activity that occurs under your account.
If you suspect unauthorized access to your account, write to us immediately at [email protected].
6. Subscription, price and payments
Access to the app is offered through a single subscription priced at 50 US dollars (USD 50) per month. You will see the price and currency before confirming payment.
- Automatic renewal: the subscription renews automatically every month and is charged on the same day of the month on which you subscribed, until you cancel.
- Payment method: payments are processed by Stripe, Inc., our payment processor. TAEO does not receive or store your full card details.
- Taxes and currency conversion: depending on your country of residence, indirect taxes may apply (for example, VAT on digital services). If your payment method uses another currency, your bank may apply its own exchange rate or fees, which do not depend on TAEO.
- Failed payments: if a charge cannot be completed, we will notify you so you can update your payment method. If the payment is not resolved, we may suspend access to paid features until it is.
- Price changes: if we change the price, we will notify you at least 30 days in advance. The new price will apply from the next renewal, and you may cancel beforehand if you do not agree.
TAEO may, at its discretion, offer free access periods or promotions. Their conditions will be stated in each case.
7. Cancellation and refunds
You can cancel your subscription at any time, without penalty, from the app’s billing options or by writing to [email protected]. Cancelling stops future charges, and you keep access until the end of the period already paid.
You may request a refund of a charge within 7 days of the date it was made. The full conditions are set out in the Cancellation and refund policy, which forms part of these terms.
8. Live sessions and chat
The app includes live sessions with TAEO professionals, where families can send questions through the chat. To keep this space useful and safe for everyone:
- Questions may be answered live, in front of all families connected to the session. Do not share in the chat information that could identify your child or other people, or health information that is not necessary for your question.
- Treat professionals and other families with respect. Do not post offensive, discriminatory or promotional content, or content unrelated to the purpose of the Service.
- Do not record, copy or share the sessions or other families’ questions.
- Sessions are held in shifts and at the times TAEO schedules. We do not guarantee immediate or continuous attention.
We may moderate or remove messages and limit chat access for anyone who breaks these rules.
9. Acceptable use
You agree to use the Service only for legitimate personal, family or educational purposes. In particular, you must not:
- Enter information about children over whom you do not have parental authority or guardianship, or the express authorization of the person who does.
- Access or attempt to access accounts, data or systems that do not belong to you, or circumvent the Service’s security measures.
- Copy, bulk download, resell, sublicense or distribute the Service’s content.
- Use robots, scrapers or other automated means to access the Service.
- Use the Service for unlawful purposes or in ways that infringe the rights of others.
10. Your data and your content
The information you enter about yourself and your child belongs to you. You authorize us to process it solely to provide the Service, as described in the Privacy policy. We do not sell your data or your child’s data, and we do not share it with advertisers.
You represent that the information you provide is accurate and that you have the right to provide it.
11. Intellectual property
The Service and all of its content (activities, texts, illustrations, audio, video, Academy modules, printable materials, questionnaires, methodology, trademarks, logos and software) are owned by TAEO Inc. or its licensors and are protected by intellectual property laws.
While your subscription is active, we grant you a personal, limited, revocable, non-exclusive and non-transferable license to use the content with your family and the children in your care. This license does not allow commercial use, public reproduction or distribution of the content to third parties.
TAEO, TAEO | EdTech and their logos are trademarks of TAEO. You may not use them without our written permission.
12. Availability and changes to the Service
We work to keep the Service continuously available, but there may be interruptions due to maintenance, updates or causes beyond our control. We may improve, modify or withdraw features of the Service. If a change substantially reduces what your subscription includes, we will give you reasonable advance notice and you may cancel and request a prorated refund for the unused period.
13. Disclaimer of warranties
To the fullest extent permitted by applicable law, the Service is provided «as is» and «as available». TAEO does not guarantee specific results in any child’s learning or development, because every child progresses at their own pace and outcomes depend on many factors outside the Service. Nor does TAEO guarantee that the Service will be uninterrupted or error-free.
14. Limitation of liability
To the fullest extent permitted by applicable law, TAEO and its directors, employees and collaborators will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or opportunities, arising from the use of or inability to use the Service.
To the same extent, TAEO’s total liability to you for any claim related to the Service will not exceed the amount you paid to TAEO in the 12 months preceding the event giving rise to the claim.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud or gross negligence, or any non-waivable rights granted to you by the consumer protection laws of your country.
15. Indemnification
You agree to hold TAEO harmless from third-party claims arising from your breach of these terms or from misuse of the Service through your account, including providing a child’s information without the necessary authorization.
16. Suspension and termination
You may stop using the Service and request the closure of your account at any time by writing to [email protected].
We may suspend or close your account if you seriously or repeatedly breach these terms, if required by law, or if necessary to protect other users, children or the Service. Unless the law prevents it or there is a risk, we will notify you in advance and explain the reason. If we close your account without any breach on your part, we will refund the prorated unused portion of the paid period.
After your account is closed, we will handle your data as described in the Privacy policy.
17. Governing law and dispute resolution
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. If you are a consumer, this does not deprive you of the protection afforded by the mandatory consumer protection laws of your country of residence.
Before starting any formal claim, please write to us at [email protected] so we can try to resolve it in good faith. If we cannot reach a solution within 30 days, either party may bring the matter before the competent courts of the State of Delaware, without prejudice to your right to go to the courts or consumer protection authorities of your country of residence where the law grants you that right.
18. Changes to these terms
We may update these terms. If the changes are material, we will notify you at least 30 days in advance by email or within the app. If you continue to use the Service after that date, you will be deemed to accept the new terms. If you do not agree, you may cancel your subscription before they take effect.
19. General provisions
- Entire agreement: these terms, together with the Privacy policy and the Cancellation and refund policy, constitute the entire agreement between you and TAEO regarding the Service.
- Severability: if any provision is held invalid, the remaining provisions will remain in effect.
- No waiver: our failure to exercise a right at a given time does not mean we waive it.
- Assignment: you may not assign your rights or obligations without our consent. TAEO may assign them in the event of a merger, acquisition or sale of assets, while keeping the protections of these terms.
- Force majeure: TAEO will not be liable for failures caused by events beyond its reasonable control.
- Language: these terms are published in Spanish and English. In case of any discrepancy between the two versions, the Spanish version will prevail.
20. Contact
TAEO Inc. · Delaware Corporation, United States. 16192 Coastal Highway, Lewes, DE 19958. Support and questions about these terms: [email protected]. Privacy questions: [email protected].